At Haus of Mae, we take great care in designing and packaging every order. If you have any concerns with your purchase, please contact our team and we will do our best to assist.

Change of Mind

We do not offer refunds for change of mind.

If you wish to return an item due to a change of mind, you may request an exchange or store credit within 7 days of receiving your order, provided the item is unused, in its original condition and returned in its original packaging.

For hygiene reasons, earrings cannot be returned or exchanged unless they are faulty. If faulty a replacement pair will be given.

Customers are responsible for the cost of return shipping for change-of-mind exchanges.

Faulty or Damaged Items

All Haus of Mae pieces are carefully inspected before dispatch. However, if your item arrives faulty, damaged or incorrect, please contact us within 7 days of receiving your order.

In accordance with Australian Consumer Law, you are entitled to a replacement, repair, or refund if an item has a major fault. Where possible, we will first offer a replacement.

To help us assess the issue quickly, we may ask for photos of the item.

Custom & Special Orders

Custom or personalised items cannot be returned or exchanged unless they are faulty.

How to Request a Return

To request a return or report a fault, please email our team at saleshausofmae@gmail.com with your order number and details of your request.

Once approved, we will provide instructions on how to return your item.

Return Shipping

Customers are responsible for the cost of returning items for exchanges or store credit.

We recommend using a trackable shipping service, as Haus of Mae cannot be responsible for returns lost in transit.

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Shipping

We offer free standard shipping on orders over $95.

Shipping costs for orders under $95 will be calculated at checkout.

Delivery times may vary depending on your location and the shipping carrier.